Managed service plans
Predictable support with clear monthly expectations.
Northland service plans provide priority scheduling, responsive support, documentation, monitoring, and an ongoing relationship with a technology partner that understands your environment.
Technology decisions made with confidence.
Plans designed to grow with your organization.
These plans are starting points. Final coverage, travel expectations, monitoring, project work, and response requirements are confirmed in a service agreement.
Bronze
$600/month
4 support hours
- Remote or onsite support as required
- Guaranteed emergency response
- Asset tracking
- Network summary
Silver
$1,200/month
8 support hours
- Guaranteed emergency response
- Server log monitoring
- Firewall log security monitoring
- Asset tracking
- Network summary
Gold
$2,250/month
15 support hours
- 24/7 server log monitoring
- 24/7 firewall log security monitoring
- Guaranteed emergency response
- Asset tracking
- Network summary
Platinum
$150/hour
20-hour monthly minimum
- Dedicated technician support
- Additional hours billed as used
- 24/7 server and firewall monitoring
- Guaranteed emergency response
- No maximum
Non-plan and overage rates
Remote service: $195/hour
Onsite in Massachusetts: $195/hour plus one-way travel
Out-of-state onsite: $195/hour plus expenses
Emergency service: $250/hour before 8:00 AM or after 6:00 PM
Onsite travel to Greater Boston and other extended service areas is available and should be factored into the service arrangement.
Find the right support relationship for your organization.
Talk with Northland Computers about managed IT, cybersecurity, infrastructure, AI, websites, or an upcoming technology project.